Hey there! At Wristen, we’re not just another faceless online store—we’re a small team of watch enthusiasts who genuinely care about what you think. Ever since our founder, Alex, started this journey from his garage in Montgomery, Alabama, one thing’s been clear: your feedback shapes everything we do.
Fun fact: Alex still personally replies to at least a dozen customer emails every week. Why? Because he remembers the early days when a single conversation turned a frustrated customer into a lifelong friend. That’s the kind of connection we’re after.
Let’s be honest—online shopping can feel impersonal. But here? We’re breaking that mold. Whether you’ve got a question about our handcrafted watch straps or just want to share your thoughts (good or bad), we’re all ears. Last month, Sarah from Portland suggested a new clasp design, and guess what? It’s now our bestseller.
Pro tip: If you include "for Alex" in your email subject line, it’ll jump straight to his inbox. He loves hearing your stories!
P.S. Our customer service team is obsessed with emojis. Try sending a 🚀 or 🎉 in your message—it might just earn you a surprise discount!
Maybe you’re curious about our leather sourcing (all ethically harvested, by the way). Or perhaps you’re like Mark from Austin, who called last week to say his Wristen watch survived a motorcycle crash—now that’s a story we want to hear! Whatever the reason, we’re here.
And if you’re wondering about returns? No stiff corporate policies here. Just email us, and we’ll make it right. Simple as that.
Try our FAQ page first—but honestly, we’d rather chat with you directly. Those auto-replies? Not our style.
