At Wristen.shop, we take pride in delivering your carefully selected timepieces with the utmost care and efficiency. Our streamlined fulfillment process ensures that every order is meticulously inspected, securely packaged, and dispatched from our warehouse within 1-2 business days. Whether you've chosen a classic design, a tech-enhanced model, or a health-focused wearable, our team handles each item with precision to guarantee it arrives in pristine condition.

Processing typically takes 1-2 business days after payment confirmation, excluding weekends and holidays. Transit times vary based on destination and carrier capacity, but most domestic shipments arrive within 5-7 business days. International deliveries may require 10-20 business days depending on customs clearance. Seasonal peaks or unforeseen circumstances may occasionally extend these estimates, but we proactively monitor all shipments to minimize delays.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more

Expedited shipping options may be available during checkout for select regions at additional costs.

We currently ship to over 50 countries across North America, Europe, Asia-Pacific, and select Middle Eastern markets. Some remote locations, including certain islands and territories, may incur extended delivery times or additional fees. During checkout, our system will automatically verify if we can deliver to your address. Unfortunately, we cannot currently ship to embargoed countries or regions with strict import restrictions on precision instruments.

Within 24 hours of shipment, you'll receive a confirmation email containing your tracking number and carrier details. This allows you to monitor your package's journey through our partners' online portals. For consolidated shipments, individual tracking may not be available until the package reaches your local distribution center. If you haven't received tracking information within 48 hours of your order confirmation, please check your spam folder or contact our support team.

While we work exclusively with reputable carriers, occasional delays due to weather, customs inspections, or logistical challenges may occur. If your tracking shows no movement for 7+ business days or the estimated delivery date has passed, please contact our customer service at [email protected] with your order number. For lost packages, we'll initiate a trace process with the carrier and keep you updated throughout the resolution. Most cases are resolved within 5-10 business days.

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and are not included in your order total or shipping costs. We declare all packages at their full value and cannot mark items as "gifts" to avoid fees. To estimate potential charges, we recommend consulting your local customs office before placing orders, as these costs vary significantly between countries and product categories.